Small and medium enterprises are always on the fence when choosing the right solution for their IT department. With tons of computers and IT equipment in the offices, it’s clear that a dedicated team of people is needed to handle the job properly.
Back in the day, one or two people were just enough as the workload was not huge. There weren’t as many issues and challenges as there are today, too. Depending on the volume of staff and equipment, not even an entire department may help sometimes.
This is why company owners opt for IT solutions outside of their company. They hire professionals and tech support to handle the upcoming issues from true professionals that are not exclusively employed in the firm.
If you think that this is an interesting solution, you’re right. If you don’t feel like this is something for you, you’re surely not aware of all the benefits this idea provides. Keep up to see some of the most valuable benefits, and think about your decision again.
1. More affordable than having an in-house team
Hiring 5-10 IT pros are going to cost you a fortune. The average Australian salary for IT experts is around $100,000, which tells you how much money you will lose if you decide to hire a team of people on disposal every time you need them.
Paying a monthly fee to an outsourcing company that will provide their IT tech support services is not even close to this number. If you’re not feeling like throwing money in the wind, it would be best if you hire an outside company and drop the employment plans.
2. Much safer than any other solution
Tons of risks are threatening your business. From hackers to hardware malfunction that is limiting your employees’ work and losing huge amounts because of it are all real scenarios happening every day across the globe. Unless you have IT experts on your payroll fully dedicated to being security professionals, then you need something else.
These employees you might have, need to be really good because there’s always someone better out there. When you hire a team from outside, you can be sure that anti-hacking pros and tech support experts know how to handle every problem within minutes.
3. Providing services 24/7 and not only eight hours per day
The best thing about hiring someone from the outside is that you get full or partial tech support throughout. You’ll get 24/7 assistance and someone to answer your calls. If you need urgent assistance after hours, your employees won’t pick up the phone and come to work, but these guys will.
Their work is non-stop, which means you’ll get the solution no matter what time it is. As a business owner, you’re the only one who will suffer from huge data loss or someone breaching the system to steal corporate information.
4. Getting dedicated people who follow the IT trends
Tech support for IT is a specific duty. Things change monthly, and whoever is involved in this needs to be true tech-savvy and follow the never-ending change of trends. You need a team that will always know what’s new in the IT industry and accordingly acts to a problem.
If a new virus attacked the system, you want a team of people who have read enough on the subject and know how to stop it from causing significant damage. Sometimes, there’s nothing you can do, but in most cases, experts who follow the trends will know how to answer accordingly.
5. Always having someone ready to give you the right IT advice
When you need advice on IT issues that are also never-ending in the business, there’s no better place to address them than your partner in this field. Hiring a company that is an expert on IT and tech support means getting someone who will always have your back.
Tell them what the issue is and ask them for advice. Be sure that their opinion is highly professional, and it’s going to be by far better than any other from someone that hasn’t dedicated their life to it. IT companies are the best place to ask for IT advice.
Conclusion
Outsourcing IT tech support is the best thing you can do, and we explained above why it is like this. Unless you have enough money to throw away for a team of employees who will be skilled in different IT fields, it’s better to spend this money on something useful.
When you realize that hiring an IT company means getting 24/7 support and always having a partner to help you with all issues in this field that might appear, it’s clear what the best solution is – outsource the problem and hire actual IT tech support professionals.
Article by Born Realist